Return & Refund Policy

1. Overview

We want you to be satisfied with your purchase. This Return & Refund Policy applies to all orders placed through our online store and is written in accordance with U.S. consumer protection guidelines, including Federal Trade Commission (FTC) regulations.

Because we sell media formats (CDs, vinyl records, cassette tapes, reel‑to‑reel tapes, Blu‑rays) and vintage electronics, certain items have special return conditions to protect product integrity and prevent misuse.

2. Return Eligibility

2.1 Physical Media (CDs, Vinyl, Cassettes, Reel‑to‑Reel, Blu‑rays)

To qualify for a return:

Items must be unopened, unused, and in original sealed packaging.

Opened media can only be returned if the item is defective, damaged in transit, or the wrong item was received.

2.2 Vintage Electronics

Because vintage electronics are unique and often irreplaceable:

Returns are accepted within 14 days of delivery.

Items must be returned in the same condition as received with the Tampers Stickers intact.

Any included accessories, manuals, or packaging must be returned.

Products damaged by misuse, tamper sticker remove, improper handling, or unauthorized repairs are not eligible.

3. Non‑Returnable Items

The following items cannot be returned:

Opened or unsealed CDs, vinyl records, cassette tapes, reel‑to‑reel tapes, or Blu‑rays (unless defective).

Clearance or “as‑is” items clearly marked as non‑returnable.

4. Defective or Damaged Items

If your item arrives damaged or defective:

Provide photos or video of the issue for verification.

Once approved, we will offer:

A replacement (if available), or
A refund to your original payment method.

We comply with FTC rules requiring sellers to honor advertised warranties and replace defective merchandise.

5. Return Process

To start a return:

Email us at {{your email}} with your order number and reason for return.
We will provide a Return Authorization (RA) number and instructions.
Ship the item back within 7 days of receiving the RA.

Return Shipping

Customers are responsible for return shipping costs unless the item was defective, damaged, or incorrect.
We recommend using a trackable shipping service. We are not responsible for lost return shipments.

6. Refunds

Once your return is received and inspected:

Approved refunds will be issued within 3–5 business days.
Refunds are issued to the original payment method only.
Shipping charges are non‑refundable, except in cases of seller error or defective merchandise.